---
title: "How to Turn On Shopify Shipping Confirmation Emails (Recommended for Deliveri Auto-Fulfill)"
description: "When Auto-fulfill is enabled in your Deliveri ↔ Shopify connection, Shopify can automatically send your customer a shipping confirmation email (with tracking) as soon as the order is fulfilled. Follow the steps below to make sure those emails are turned on."
url: https://helpcenter.ondeliveri.com/en/articles/13-how-to-turn-on-shopify-shipping-confirmation-emails-recommended-for-deliveri-auto-fulfill
collection: "Integrations"
updated: 2026-03-02
language: en
---

# How to Turn On Shopify Shipping Confirmation Emails (Recommended for Deliveri Auto-Fulfill)

When Auto-fulfill is enabled in your Deliveri ↔ Shopify connection, Shopify can automatically send your customer a shipping confirmation email (with tracking) as soon as the order is fulfilled. Follow the steps below to make sure those emails are turned on.

![](https://staticfiles.gleap.io/ghelparticle/hXDP256IGfMAaKLQcWCNAwwWtpl5axkZNMXFE5sIvkIoX1sjIvMzg530tJ2lyxbNMTcH2SLb3eI.png)

## Step-by-step: Enable Shipping Confirmation Emails in Shopify

1.  **Log in to Shopify Admin**
    
    -   Go to your Shopify dashboard (admin).
        
2.  **Open Notifications**
    
    -   In the left menu, click **Settings**
        
    -   Click **Notifications**
        
3.  **Find the Shipping Confirmation notification**
    
    -   Under **Customer notifications**, locate **Shipping confirmation**
        
    -   Click **Shipping confirmation**
        
4.  **Turn the notification on**
    
    -   Make sure **Shipping confirmation** is **enabled/active**
        
    -   If you see an option like **Enabled** / **Deactivate**:
        
        -   If it says **Deactivate**, it’s already on ✅
            
        -   If it says **Enable**, click **Enable** ✅
            
5.  **(Optional) Preview your email**
    
    -   Click **Preview** to see what customers will receive.
        
6.  **Save changes**
    
    -   Click **Save** (top right), if Shopify shows a save button.
        

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## Quick test (recommended)

1.  Create a **test order** in Shopify (or duplicate an old one).
    
2.  Create and purchase a label in Deliveri with **Auto-fulfill ON**.
    
3.  Confirm in Shopify:
    
    -   The order becomes **Fulfilled**
        
    -   A **tracking number** is attached
        
4.  Check your customer email inbox (or a test customer email) for the **shipping confirmation** message.
    

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## Troubleshooting

### I don’t see “Shipping confirmation”

-   Ensure you’re in **Settings → Notifications**
    
-   Shopify may group notifications; look under **Customer notifications**.
    

### Shopify is fulfilling orders but customers aren’t getting emails

-   Double-check that **Shipping confirmation** is enabled
    
-   Confirm your Shopify store email settings and sender email are configured
    
-   Verify the fulfillment includes a **tracking number** (most stores include it automatically)