---
title: "Understanding Order Numbers in Deliveri"
description: "This article explains what each number means and where to find them."
url: https://helpcenter.ondeliveri.com/en/articles/16-understanding-order-numbers-in-deliveri
collection: "Get Started with Deliveri"
updated: 2025-12-29
language: en
---

# Understanding Order Numbers in Deliveri

This article explains what each number means and where to find them.

When viewing orders in Deliveri, you may notice **two different order numbers** associated with the same shipment. This is expected and helps Deliveri work seamlessly with your connected webstore.

![](https://staticfiles.gleap.io/gattachments/1sbXFbOwSMYWrF4tdwj1jii0JbZUHPh0oCFbkDNj6fLN7FW1aoCQkl9vk6DeR3uFUfh5CIsS0hT.png)

## Deliveri Order Number

Deliveri assigns its own **internal order number** to every order created on the platform.

![](https://staticfiles.gleap.io/ghelparticle/8LYt0n2Ry2OpmHvYEYoUpdx4pG8yinnOfDYNSB90b9IysSg7oKmg6bSiJQfZZfaHGcKN8Q8Sful.png)

-   Deliveri order numbers are **sequential**, starting at 1000.
    
-   This number is used by Deliveri to:
    
    -   Track shipments
        
    -   Locate orders quickly
        
    -   Provide faster customer support
        

**Example:**  
`Order #1366` (shown at the top of the order view)

If you contact Deliveri support, this is the **preferred order number** to reference.

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## Webstore Order Number

Your webstore (such as Shopify, WooCommerce, or another platform) also assigns its own order number.

![](https://staticfiles.gleap.io/gattachments/1K7WjuAat1mvWalRJWN5mRFKWDrRKr4TCsRkk2xlUKWpvashcR5EBtAXv8tHfFoG7RxWXlTg4p0.png)

-   This number originates from your webstore
    
-   It remains unchanged when the order is imported into Deliveri
    
-   It helps you match Deliveri orders back to your original store order
    

**Example:**  
`Shopify Order #1235`

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## Why the numbers are different

Deliveri and your webstore are **two separate systems**, each with their own order numbering:

-   **Deliveri Order Number** → Used internally by Deliveri
    

-   **Webstore Order Number** → Used by your store and customer-facing systems
    

Because of this, the numbers will not match — and that’s normal.

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## Where you can see the webstore order number in Deliveri

You can find your webstore’s order number in the following places:

-   **Order view**, where items from the order are displayed.
    

![](https://staticfiles.gleap.io/gattachments/1K7WjuAat1mvWalRJWN5mRFKWDrRKr4TCsRkk2xlUKWpvashcR5EBtAXv8tHfFoG7RxWXlTg4p0.png)

-   **Items preview** from the homepage, which shows the products included in the order and the associated webstore order number.
    

![](https://staticfiles.gleap.io/ghelparticle/arIyA2fgfUOVbLnfKtfUlPMtDQ6LFVykub5iGOi9FM2eyWZ9Z42QVCnfgUbL6Hs8lAFT3bG80FJ.png)

This allows you to quickly confirm that a Deliveri order corresponds to the correct webstore order.

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## Which order number should I use?

-   **For Deliveri support or troubleshooting:**  
    👉 Use the **Deliveri order number**
    
-   **For reconciling with your webstore or customer records:**  
    👉 Use the **webstore order number**
    

Both numbers refer to the same order — they’re just used for different purposes.

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If you ever need help locating an order or confirming which numbers match, Deliveri support can assist using either reference.