---
title: "Package Protect with Deliveri"
description: "Understand what’s covered, what’s not, and how to file a claim"
url: https://helpcenter.ondeliveri.com/en/articles/22-package-protect-with-deliveri
collection: "Compliance & Documentation"
updated: 2026-04-27
language: en
---

# Package Protect with Deliveri

Understand what’s covered, what’s not, and how to file a claim

Deliveri offers optional protection to help protect your orders against loss or damage while in transit. This article provides a **high-level overview** of how insurance works on Deliveri, what’s eligible for coverage, and what to expect if you need to file a claim.

> > **Info:** This article is a summary. Full terms are defined in Deliveri’s official [Package Protect Coverage Policy](https://www.ondeliveri.com/legal/coverage-policy-v1-0-1).

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## What Does Deliveri Package Protect Cover?

Deliveri Package Protect is designed to protect eligible shipments against:

-   **Lost packages**
    
-   **Damaged items during transit**
    
-   **And stolen packages upon delivery**
    

> **Warning:** Coverage applies **only when Package Protect is added at the time of label purchase** and the shipment meets Deliveri and carrier requirements. Package Protect is NOT insurance.

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## What Shipments Are Eligible?

A shipment is generally eligible for Package Protect if:

-   The shipping label was purchased through Deliveri
    
-   Package Protect was selected during checkout
    
-   The shipment follows carrier packaging and content rules
    
-   The delivery address is complete and accurate
    

If any of these conditions are not met, coverage may be denied.

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## What Is Not Covered?

Some shipments and items are not eligible for Package Protect.

### Common exclusions include:

-   Perishable goods (food, plants, flowers)
    
-   Fragile items (glass, ceramics, artwork)
    
-   Hazardous or prohibited materials
    
-   Used or refurbished goods
    
-   Shipments with incorrect or incomplete addresses
    

Protection limits may also apply to high-value or specialty items such as electronics and luxury goods.

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## Protection Limits (At a Glance)

-   **Domestic shipments:** Protection amount available up to applicable limits based on shipment value
    
-   **International shipments:** Protection availability and limits vary by destination
    
-   **Customs-related issues:** Not covered (including duties, taxes, or seizures)
    

Always make sure the declared value accurately reflects the contents of your shipment.

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## How Do Package Protect Claims Work?

If something goes wrong, claims must be submitted with proper documentation.

### You’ll typically need:

-   Your Deliveri tracking number
    
-   Proof of item value (invoice or receipt)
    
-   Proof of loss or damage (photos and/or carrier confirmation)
    

> **Info:** ⏱ Claims must be submitted within 30 days of label purchase, whether the shipment was lost or damaged.

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## When Can a Claim Be Denied?

Claims may be denied if:

-   Items were improperly packaged
    
-   The shipment includes excluded or prohibited items
    
-   The package was delivered as addressed
    
-   Required documentation is missing or inaccurate
    
-   Fraudulent or misleading information is submitted
    

Repeated denied claims may trigger an account review.

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## International Shipping & Package Protect

For international shipments, Package Protect protection is subject to:

-   Destination country regulations
    
-   Carrier-specific restrictions
    
-   Customs and import compliance
    

> **Warning:** Deliveri Package Protect does **not** cover delays or losses caused by customs inspections, holds, or seizures.

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## FAQs

### Do I need to add Package Protect before shipping?

Yes. Package Protect must be selected **at the time you purchase your label**. It cannot be added later.

### Is Package Protect required on all shipments?

No. Package Protect is optional, except in cases where a carrier or service level requires it.

### Are signature requirements related to Package Protect?

In some cases, yes. Certain services or protected shipments may require a signature at delivery.  
👉 See: [Signature Requirements on Deliveri](https://helpcenter.ondeliveri.com/en/articles/21-priority-mail-express-insurance-and-signature-requirements.md)

### How long does a claim take to process?

Claim timelines vary depending on carrier confirmation and documentation completeness. Our support team will keep you updated throughout the process.

### Who do I contact if I need help with a claim?

You can reach our support team at [**support@ondeliveri.com**](mailto:support@ondeliveri.com) for assistance.

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## Related Help Articles

-   How to File an Package Protect Claim
    
-   [Signature Requirements & Delivery Confirmation](https://helpcenter.ondeliveri.com/en/articles/20-signature-requirements-usps.md)
    
-   [Shipping Restrictions & Prohibited Items](https://helpcenter.ondeliveri.com/en/articles/6-prohibited-items-and-materials.md)
    
-   🌍 International Shipping Guidelines
    
-   💳 Billing, Charges & Insurance Fees
    

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## Need Help?

If you’re unsure whether your shipment is eligible for insurance or need help with a claim, our support team is happy to help.

📧 [**support@ondeliveri.com**](mailto:support@ondeliveri.com)