---
title: "Proof of Delivery: What Merchants Should Know"
description: "How delivery confirmation protects your business"
url: https://helpcenter.ondeliveri.com/en/articles/24-proof-of-delivery-what-merchants-should-know
collection: "Shipping & Labels"
updated: 2026-02-07
language: en
---

# Proof of Delivery: What Merchants Should Know

How delivery confirmation protects your business

Proof of Delivery (POD) is critical for protecting merchants against disputes, chargebacks, and delivery claims. Using the right delivery confirmation and signature option can significantly improve your ability to defend your business.

This article explains what proof of delivery includes, the different signature types available on Deliveri, and when merchants should use them.

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## What Is Proof of Delivery?

Proof of Delivery confirms that a shipment was successfully delivered. Depending on the service selected, POD may include:

-   Delivery date and time
    
-   Delivery location
    
-   Recipient name
    
-   Signature confirmation
    
-   Adult or restricted delivery verification
    

* * *

## Why Proof of Delivery Matters

Proof of delivery helps merchants:

-   Defend against chargebacks
    
-   Resolve “item not received” claims
    
-   Support insurance claims
    
-   Verify successful fulfillment
    

Missing or weak delivery confirmation often results in lost disputes.

* * *

## Signature Types as Proof of Delivery

Deliveri offers four signature options that provide increasing levels of protection:

### Signature Confirmation

-   Confirms delivery with a signature
    
-   Suitable for most high-value shipments
    

### Signature Confirmation Restricted Delivery

-   Requires a signature from the **named recipient only**
    
-   Stronger proof when disputes are likely
    

### Adult Signature Required (21 or Over)

-   Confirms delivery to a verified adult
    
-   Ideal for regulated or age-restricted goods
    

### Adult Signature Restricted Delivery (21 or Over)

-   Requires verified adult **and** named recipient
    
-   Highest level of proof and control available
    

* * *

## When Should Merchants Use Signatures?

We recommend signature confirmation when shipping:

-   High-value items
    
-   First-time customer orders
    
-   International shipments
    
-   Regulated or age-restricted products
    

For maximum protection, use **restricted delivery** options.

* * *

## Proof of Delivery & Chargebacks

In chargeback disputes, payment processors often request:

-   Proof of delivery
    
-   Signature confirmation
    
-   Recipient verification
    

Restricted and adult signatures provide the strongest evidence during disputes and insurance claims.

* * *

## Limitations of Proof of Delivery

Proof of delivery does not cover:

-   Theft after delivery
    
-   Incorrect addresses entered by the merchant
    
-   Packages released without a signature when no signature was required
    

For additional protection, combine signatures with insurance.

* * *

## FAQs

### Is tracking the same as proof of delivery?

No. Tracking shows movement, but delivery confirmation or a signature is required as proof.

### Are delivery photos accepted as proof?

Sometimes, but acceptance varies by carrier and dispute type.

### Does proof of delivery help with insurance claims?

Yes. It’s often required documentation.

* * *

## Related Help Articles

-   [Adult Signature & Age-Restricted Shipping](https://helpcenter.ondeliveri.com/en/articles/23-adult-signature-and-age-restricted-shipping.md)
    
-   [Insurance Coverage with Deliveri](https://helpcenter.ondeliveri.com/en/articles/22-insurance-coverage-with-deliveri.md)
    
-   Chargebacks & Shipping Disputes
    
-   International Shipping Guidelines
    

* * *

## Need Help?

If you need help choosing the right proof of delivery option, contact  
📧 [**support@ondeliveri.com**](mailto:support@ondeliveri.com)