Deliveri offers optional protection to help protect your orders against loss or damage while in transit. This article provides a high-level overview of how insurance works on Deliveri, what’s eligible for coverage, and what to expect if you need to file a claim.
This article is a summary. Full terms are defined in Deliveri’s official Package Protect Coverage Policy.
Deliveri Package Protect is designed to protect eligible shipments against:
Lost packages
Damaged items during transit
And stolen packages upon delivery
A shipment is generally eligible for Package Protect if:
The shipping label was purchased through Deliveri
Package Protect was selected during checkout
The shipment follows carrier packaging and content rules
The delivery address is complete and accurate
If any of these conditions are not met, coverage may be denied.
Some shipments and items are not eligible for Package Protect.
Perishable goods (food, plants, flowers)
Fragile items (glass, ceramics, artwork)
Hazardous or prohibited materials
Used or refurbished goods
Shipments with incorrect or incomplete addresses
Protection limits may also apply to high-value or specialty items such as electronics and luxury goods.
Domestic shipments: Protection amount available up to applicable limits based on shipment value
International shipments: Protection availability and limits vary by destination
Customs-related issues: Not covered (including duties, taxes, or seizures)
Always make sure the declared value accurately reflects the contents of your shipment.
If something goes wrong, claims must be submitted with proper documentation.
Your Deliveri tracking number
Proof of item value (invoice or receipt)
Proof of loss or damage (photos and/or carrier confirmation)
Claims must be submitted within 30 days of label purchase, whether the shipment was lost or damaged.Claims may be denied if:
Items were improperly packaged
The shipment includes excluded or prohibited items
The package was delivered as addressed
Required documentation is missing or inaccurate
Fraudulent or misleading information is submitted
Repeated denied claims may trigger an account review.
For international shipments, Package Protect protection is subject to:
Destination country regulations
Carrier-specific restrictions
Customs and import compliance
Yes. Package Protect must be selected at the time you purchase your label. It cannot be added later.
No. Package Protect is optional, except in cases where a carrier or service level requires it.
In some cases, yes. Certain services or protected shipments may require a signature at delivery.
See: Signature Requirements on Deliveri
Claim timelines vary depending on carrier confirmation and documentation completeness. Our support team will keep you updated throughout the process.
You can reach our support team at support@ondeliveri.com for assistance.
How to File an Package Protect Claim
International Shipping Guidelines
Billing, Charges & Insurance Fees
If you’re unsure whether your shipment is eligible for insurance or need help with a claim, our support team is happy to help.
