Proof of Delivery (POD) is critical for protecting merchants against disputes, chargebacks, and delivery claims. Using the right delivery confirmation and signature option can significantly improve your ability to defend your business.
This article explains what proof of delivery includes, the different signature types available on Deliveri, and when merchants should use them.
Proof of Delivery confirms that a shipment was successfully delivered. Depending on the service selected, POD may include:
Delivery date and time
Delivery location
Recipient name
Signature confirmation
Adult or restricted delivery verification
Proof of delivery helps merchants:
Defend against chargebacks
Resolve “item not received” claims
Support insurance claims
Verify successful fulfillment
Missing or weak delivery confirmation often results in lost disputes.
Deliveri offers four signature options that provide increasing levels of protection:
Confirms delivery with a signature
Suitable for most high-value shipments
Requires a signature from the named recipient only
Stronger proof when disputes are likely
Confirms delivery to a verified adult
Ideal for regulated or age-restricted goods
Requires verified adult and named recipient
Highest level of proof and control available
We recommend signature confirmation when shipping:
High-value items
First-time customer orders
International shipments
Regulated or age-restricted products
For maximum protection, use restricted delivery options.
In chargeback disputes, payment processors often request:
Proof of delivery
Signature confirmation
Recipient verification
Restricted and adult signatures provide the strongest evidence during disputes and insurance claims.
Proof of delivery does not cover:
Theft after delivery
Incorrect addresses entered by the merchant
Packages released without a signature when no signature was required
For additional protection, combine signatures with insurance.
No. Tracking shows movement, but delivery confirmation or a signature is required as proof.
Sometimes, but acceptance varies by carrier and dispute type.
Yes. It’s often required documentation.
Chargebacks & Shipping Disputes
International Shipping Guidelines
If you need help choosing the right proof of delivery option, contact
support@ondeliveri.com
